RETURN AND REFUND POLICY
Q. Can I cancel an order?
A. Cancellations are allowed only until the item is shipped from our warehouse.
Q. What is the return notice period?
A. We will gladly accept back any unused product in its original packing within 15 days of you receiving your product. The customer has to bear shipping reverse shipping charges. Ruan will be bear one way shipping charges
Q. Are there any conditions placed on returning a product?
A. The returned product should be in the original packaging and in the same condition as you received the product. Branded products have a UPC (Universal Product Code). This UPC must be readable and un-tampered on return.
Q. How do I return a product to Ruan Online?
A. Please contact our Customer Care team to initiate the return process. You can contact us by sending an email to email@example.com and wait for a confirmatory mail. Once a return request is authorized and approved from our end, please ship the product safely to our warehouse as per below mentioned address –
Ruan Online - Returns Department
C/o Esskay International
A1, 9/10 Jay Shreeram Compound,
Anjur Bhiwandi Road, Dapoda Village,
Bhiwandi, Thane 421 302, India.
Kindly ensure that you use a trackable shipping method (e.g. First Flight).
For all return shipments, please send an email with your order details and the tracking ID once you have shipped.
Q. What if the packaging of the product is damaged upon delivery?
A. If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund or send a replacement product depending on your preference and product availability.
Q. What if the product has missing parts or defects?
A. If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product in order to receive the replacement.
Q. Can I return a product that is found to be faulty upon use?
A. If after using such a product, you identify any flaw or manufacturing defect, please get in touch with our Customer Care representative. We will be happy to get in touch with the manufacturer on your behalf and facilitate a resolution. (This only applies in cases where the manufacturer provides such a warranty)
Q. How long does it take to receive a refund?
A. We will process your refund within 14 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by Ruan Online but excludes any delays on part of banks/ card issuers or shipment time in case of cheque refunds.
Q. How will I receive the refund?
A. All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase) or an online transfer via NEFT to customer's bank account.